E-commerce Customer Experience

2019-01-14T08:56:51+00:00January 3rd, 2019|

Born of Shanghai high-tech and Parisian design, NOERDEN is a young brand of smart devices that stylishly fit into our worlds. The data of our product lines comes together in our app to help understand yourself and find a balanced life. Created in 2016 by the investment firm Butler Industries, in less than a year we became the number one brand for hybrid smart watches on Chinese e-commerce and we are now developing at international scale!
Website: www.noerden.eu

As E-commerce Customer Experience, you will be part of our multi-cultural team and report to our Global E-commerce Director as part of the Global E-commerce department. You will help us to develop our online activities in Europe, Asia, Africa and US. You will have the lead on managing the e-commerce user experience by creating and optimizing after-sales processes.

Build trust with customers through open and interactive communication (email, chat or social media)
Lead the process of customers’ requests and complaints as well as product returns/refunds management
Implement emailing campaign strategies in direct collaboration with our Marketing department to improve after-sales user experience
Collaborate with partners like Amazon and Lazada to optimize and improve after-sales processes
Perform analysis to help us better understand our customers
Proactively offer optimizations and solutions to better handle future issues
Support on e-commerce projects management, planning and execution

Bachelor degree in Business Administration or Digital Marketing
Relevant experience in customer support (1-2 years)
Problem-solving mindset
Extremely detail oriented
Able to multitask under pressure
Great communication and interpersonal skills, at ease in a multi-cultural startup environment
Professional English speaker, Chinese would be a plus
Previous experience with e-commerce customer support would be a plus

Startup spirit with friendly work environment
Great office location in Jing’an District
Work visa + Residence permit
Health Insurance + Holidays


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